Our main service is the accompaniment of a bilingual host who will be in charge of communicating any details that the guests need, in the same way, the host will be available to help them carry out various actions within the city, such as making purchases, looking for ATMs, make reservations in restaurants, among others. 

The concierge service includes:

Before your arrival:

• Organize and plan your group vacation.
• Budget for the services you require to facilitate your trip in Cartagena.
• Reserve the dates you decide to enjoy some services or activities.
• Constantly contact you and inform you of news that arises during planning.
• Answer any questions you may have about a service you wish to include.
• Send virtual invoices and payment vouchers.

During your stay:

• Greet you and your group at the airport or at your accomodation.
• 24 hour attention.*
• Instant simultaneous translation.
• Accompaniment and guide in the city.
• Restaurants reservations.
  
• Reservation of tours and activities not included in the group package.
• Resolution of conflicts outside the group's planning.
• Recommendation of places to visit and things to do.
  
• Planning of events or parties not included in the group package.
• Accompaniment to islands or nightclubs.**

After your departure:

• Send professional photographs (if the service is included in certain activities).
• Send proof of full payment.
• Check that no one has forgotten anything at the accommodation.
• Saying goodbye to the group at the airport or accommodation.
• Send souvenirs (in case someone makes a large purchase and wants their purchase sent by conventional mail)

*If the host needs to separate from the group for rest and hygiene reasons, they must notify the group leader and during the time they are away they must be in contact with said leader.

**This is to avoid dangerous situations or scams that may arise.

In order to facilitate the mobilization of groups in a single vehicle without dispersing, we have allied drivers who can transport you and your group to any place inside and outside the city, or if you only need the transfer from the airport to your place of stay and return, we can also organize it for you.

The transportation services you can reserve with us are:

• Transfer airport - accommodation round trip.
• Transfers to restaurants, clubs or places not included in your group package.
• Individual transfers for members of the group who arrive or departure in different days.

One of the most fun things about traveling is being able to visit new places and do entertaining activities that create great experiences and at Hosts in Cartagena we have a wide variety of options at your disposal, both carried out by our agency and in conjunction with allied service providers, you will only have to worry about enjoying and we will do the rest!

Visiting Cartagena and not having a holiday on a boat, yacht or catamaran and going to see part of the Rosario Islands is like not having come to Cartagena! With us you can reserve a boat for a day, it can be a speedboat, a yacht, or a catamaran, your wishes will be our orders captain!

Regardless of the type of boat you want to rent, if you purchase the service with us you will have included in your boat day:

• Transfer accommodation - pier round trip.
• Water bottles.
• Ice.
• Bilingual host.

*Extra services not included in your basic boat party plan:

• Professional photo session.
• Snacks (chips, peanuts, Doritos, etc).
• DJ.
• Professional chef and groceries.
• Professional bartender and supplies.
• Drinks to mix (sodas and juices).

If you and your group want to have a more private and personalized experience, then renting a house is the best stay option for you. At Hosts in Cartagena we take care of renting the ideal house for you and we even organize the purchases of supplies for your breakfasts and hydration during your stay. Ask your Hosts in Cartagena advisor about the different options and choose the one that best suits your expectations!

Most of the houses that can be rented with Hosts in Cartagena include the following characteristics:

• Maids who can prepare breakfasts and lunches and take care of cleaning.*
• A guard during the night.
• Host from Hosts in Cartagena.**
• Wifi.

*Usually maids are at the house from early in the morning till 3 or 4 pm, in case you want them to prepare dinner, you must negociate the extra price with them. Generally, ingredients for breakfast or lunch are not included, you must purchase these on the day of your arrival. You can discuss this with your Host in Cartagena assistant to include it in your package, agree on costs and save yourself the hassle of going to a supermarket as soon as you arrive in the city.

**If you wish and have an extra room, your Hosts in Cartagena host can stay overnight in order to give you greater security that someone from our team will be close to you and your group throughout your stay to help you in any circumstance. .

And since at Hosts in Cartagena we like to take your experiences to a VIP level, we have extra services at your disposal when it comes to organizing the best events! Whether you require the services of a private professional chef, party decoration, private DJ and professional bartender and even stylists, we are prepared for you to have some memorable days with us!

Among the extra services that we offer you at Hosts in Cartagena you can request:

• Professional chef for special brunches, lunches or dinners.*
• Professional DJ for parties in the house or boat you rented.
• Professional bartender who is in charge of preparing your favorite drinks during your events.**
• Event decorator as the case may be (bachelor party, bachelorette party, birthday, etc.)

*Ingredients for events are not included on the labor of our chef, depending on the type of food you want for your event, you will be sent a budget for the purchase of the necessary ingredients.

**Liquors, mixers and other ingredients necessary to prepare the cocktails or drinks you want are not included in the value of our bartender's labor, as with the chef, they will be budgeted separately.